Fix | Max 7 Update – Fatal Error During Installation

Fixing the Problem with Shortcut – “Fatal Error During Installation” when updated to Max for Live 7!

I just went through a heck of a time trying to update to Max 7! I am not sure why these issues happened, but they did and they persisted for quite a lot of installing and uninstalling!

What I am to do here is tell you what I personally had to do to get passed the error and have a successful installation of Max for Live 7 on my computer. Hopefully you only need to do one or two of these things.. but, if you just want to do it once follow all the steps right off the bat.


Problem with Shortcut – Fatal Error During Installation

Step 1 : Uninstalling

If you have found this page than you have tried and failed at updating to Max for Live 7. That means we need to uninstall the program.

If you navigate to the Cycling ’74 program file you will see that Max 7 has a folder. If you open that folder you will see the following.

Minus the Max.exe and the license-agreement.rtf. That has to do with the error message.

File Pathway to Cycling '74 Program Files

File Pathway to Cycling ’74 Program Files

So, that means the program was somewhat installed.

Go to the Control Panel and uninstall Max 7. This is where you choose your own adventure. You can try only uninstalling Max 7, but that didn’t work for me. After much trial and error I ended up uninstalling Max 6 as well. You are more than welcome to try just uninstalling Max 7 to begin with though.

Step 2 : Cleaning Up

Now we need to go in and delete some leftovers.

  • First go to the the C drive and navigate the Cycling ’74 folder and make sure it is empty, or at least void of Max 7.
  • Next go to the start menu and in the search bar type in “%appdata%” without the quotes. Click on the Roaming folder, go to Cycling ’74 and delete the Max 7 Preferences Files, and any earlier versions, folder(s). Pathway : AppData\Roaming\Cycling ’74\Max 7 Preferences Files\
  • As a final precaution, go back to the start menu and in the search bar type “%temp%” without the quotes. Click the on Temp folder. Select all and delete. This will delete any leftover temp files form the botched Max install and give you some disc space 😉

Step 3 : Re-Install

Re-install Max 7. When it has completed uncheck the “Launch Max 7”. You don’t want to launch the stand alone version.

Step 4 : Ableton Preferences

Once the Max 7 installation has completed, open Live and go to Preferences → File/Folder in order to point Live to the folder where Max is installed.


Set Up Max 7 Preferences

Step 5 : Close & Re-Open

Close and re-open Ableton Live. Navigate to the Max devices and try to put one on a channel. It should work. It did for me.


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Author: Joshua Casper

Joshua Casper is an Artist, Musician, and Blogger.

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